Website Care
Ongoing help for your website, hosting and email needs. We assess your setup and agree the care, assistance and any additional services before work starts.
Start with what you need
Website improvements, ongoing Care and hosting or email help can be discussed independently. A website that already works may simply need someone to look after its ongoing needs.
Tell us what you want to keep running smoothly: your website, hosting, email accounts or domains. We explain a practical service and its cost before you decide.
The monthly plans below cover the listed checks and maintenance. Improvement projects, mailbox moves and work outside that scope are quoted separately.
Discuss Website Care or ask about hosting and email. For changes to the website itself, explore website improvement.
What the service is for
See the covered checks and maintenance in a clear monthly report, including exceptions and next steps. The plans below show what is included.
Automated website backups are monitored so a failed backup can be investigated before recovery is needed.
Uptime monitoring helps identify when the website becomes unavailable, although no provider can prevent every outage.
Scheduled checks and covered maintenance are summarised in a straightforward monthly care report.
If a repair or improvement falls outside the plan, its scope and likely cost are explained before chargeable work begins.
Two levels of oversight
Both options include Trilogy Unlimited hosting and SSL for one named website. Trilogy Lite, Medium and Unlimited also remain available as standalone hosting plans.
We check hosting suitability and confirm the maintenance tasks for your website. Different hosting or work outside the listed plan is quoted separately.
Ready to order for a suitable website? The plan buttons below use our existing order process: identify the website domain, choose your care level, then review. No care level has been selected by opening that link. Ask us first if you are unsure.
Monitoring and quarterly review
£29per month
Hosting and monitoring, with a quarterly website review.
Includes Trilogy Unlimited hosting and SSL for one named website.
Content changes, repairs, development, malware recovery and emergency support are not included. Additional websites need separate care subscriptions.
Maintenance and monthly review
£69per month
Hosting, monitoring and agreed routine maintenance, with a monthly review.
Includes Trilogy Unlimited hosting and SSL for one named website.
Content, design, development, SEO, malware recovery and unrelated repairs are quoted separately. Complex, ecommerce, membership and compromised websites need individual assessment.
Rolling monthly service with no fixed minimum term. Cancellation requires one calendar month's written notice. Service and billing continue during the notice period, and fees already paid are not refunded or credited for unused days, except where required by law or to correct a duplicate or supplier-error charge. When cancelling, you can choose to retain standalone Trilogy Unlimited hosting or end both care and hosting. Read the Website Care Service Agreement (PDF).
Already hosted with Trilogy Web Solutions?
Do not place a second hosting order. We will check the website, confirm which care plan is suitable and explain how your existing hosting and billing will be handled before anything changes.
Hosted elsewhere?
Website hosting, domain registration, DNS and email are separate services. Trilogy Web Solutions reviews the dependencies with you and handles the agreed DNS changes. Website migration needs assessment and your agreement; it is not automatically a domain transfer or mailbox move. Existing email arrangements normally stay unchanged unless an email migration is separately agreed.
See what gets reported
Your report records the checks covered by your plan, any exceptions and the next steps. Essentials includes a quarterly human review; Managed Website Care includes a monthly human review and routine updates.
Illustrative sample only. This is a fictional example, not a customer report or a record of completed monitoring.
This sample illustrates the Managed plan. Essentials does not include routine software updates or a monthly human website review. A real report includes the website, reporting period, check dates and unresolved items.
Clear boundaries
No. Monitoring and maintenance reduce risk and help problems get noticed, but no provider can honestly guarantee that every outage, attack or third-party failure will be prevented.
No. Content changes are estimated and approved separately. Keeping them outside the plans avoids unclear allowances and keeps the service boundaries fair.
Yes. Trilogy Lite, Medium and Unlimited remain available as standalone hosting plans for customers who prefer to manage their own website.
No. The hosting allowance and care service are different. Each subscription covers one named website and only the checks and maintenance listed in the chosen plan.
We assess your website and agree the appropriate care scope. Unsupported software, existing faults or complex functionality may need remedial work or an individual proposal. Changes outside the agreed maintenance scope, custom development and unrelated repairs are quoted separately.
A sensible first step
We will check where the website is hosted, how it is maintained and whether either plan is a suitable fit.
